Rental Collection
Please review this rental policy before making a reservation. By renting from us, you agree to comply with the following policies. Contact customer service with any questions. Thank you and enjoy your rental experience!
Rental Period
The rental period starts on the day the item is received by the customer for 48 hours. It may be adjusted based on specific arrangements for residents outside Alberta.
Reservation and Payment
Reservations can be made via phone call or in person, and are subject to availability.
Rental Fees and Deposits
Rental fees and security deposit are displayed alongside the dresses on the rental page. Security deposits are required for all items and will be refunded upon the item's safe return.
Cleaning
We handle the cleaning of rented items. Dry cleaning costs are included in the rental fee. Minor stains or damage caused by normal wear are covered in the rental fee. Renters will be responsible for any significant stains, damage, or loss requiring repair or replacement.
Item Care and Use
Renters are responsible for taking proper care of the rented items. Items must be returned in the same condition as they were received, with no stains, tears, or damages. Renters should avoid altering the items, including hemming, sewing, or making any modifications.
Liability
Alexandra Sam is not responsible for any injuries, damages, or accidents that may occur while wearing rented items.